BRUISING

It is important that you understand that flowers can experience something we call “bruising”. Bruising happens while the flower is alive. Depending on the type of flower, you may not even know the petals are bruised. Have you ever squished a lily petal or a succulent between your thumb and forefinger? Many times, it creates a visible fingerprint. Now think of that happening with a rose or a delicate anemone, except there is no visible fingerprint, so you don’t even know it’s there! This bruising can show up once the flower is cast within the resin. It usually manifests as a more translucent spot in a petal. This is incredibly common in white roses (but can also happen in any colour rose) and extra thin flowers such as anemones or lilies.

There is no way for me to prevent this. Some flowers can handle certain types of protectant sprays; but they are not absolute, nor are they appropriate for every kind or colour flower.

Please note that some flowers, orchids and lilies especially, can go translucent when preserved.

WHY DON’T I OFFER LAYOUT PREVIEWS?

The short answer is that it sucks the joy out of the creation process for me.
The long answer is that I believe when a client hires an artist of any type to create a custom piece for them, they are commissioning that artist because they like the aesthetic of the artist’s previously showcased pieces. Unfortunately, more often than not when a client chooses to be involved in the nitty gritty of the design process, they unknowingly begin to micromanage the artist. Flowers are in their most delicate and paper thin state after being preserved, and certain positions or constant rearranging will not realistically be possible without damaging them. Many flowers are arranged so that they are holding up another, or placed so as to disguise a damaged petal or edge. These are flowers that look alive after dying - that’s akin to some sort of sorcery! Your understanding and cooperation is appreciated immensely during this delicate process.

After numerous scenarios like the aforementioned, I made the decision to eliminate layout approvals to salvage the enjoyment I get out of creating a unique piece that reflects the answers my client gave in my questionnaire. This leads to my client being surprised by their final design just as they were on the day of their main event.

PAYMENT

The final balance of the client’s order will be due within 1 day from the event date/date the flowers were received at our workshop, however earlier if the order is ready to be dispatched. Failure to make payment prior to this date may result in the automatic cancellation of the client’s order. The due date of the client’s order is clearly stated on the clients email.

If for any reason, the client decides not to proceed with the order, the client will still be liable for the full outstanding amount. We will endeavour to contact you prior to this date to notify you providing a final reminder.

COLLECTION 

Once notified of completion, collections are to happen within 2 weeks from the date of notification.

If the piece/pieces are not collected within a 2 week time frame, this will be liable for storage fees of £10 per week. This will be payable upon collection of your item. 

Should the piece not be collected within 3 months of completion, or the storage fees paid, we will then sell the piece to recoup some of the monies lost from the storage from your item and any remaining monies owed.